Service Science (MGMT 150/COGS 152), Fall 2007

UC Merced

Service Science
MGMT 150/COGS 152
Fall 2007

Aug 27 Lecture 1: Service Science

Sep 10 Lecture 2: Service Systems

Sep 17 Lecture 3: Service Design

Sep 24 Lecture 4: Service Work I

Oct 1 Guest Lecture: Jeanette Blomberg

Oct 1 Lecture 5: Service Work II

Oct 8 Guest Lecture: Steve Vargo

Oct 8 Lecture 6: Service Marketing

Oct 15 Guest Lecture: Ravi Nemana

Oct 15 Lecture 7: Service Information

Oct 22 Guest Lecture: Bob Glushko

Oct 22 Lecture 8: Service Computing

Oct 29 Lecture 9: Final Paper Discussion

Nov 5 Guest Lecture: Doug Morse

Nov 5 Lecture 10: Service Design & Engineering

Nov 12 Lecture 11: No Lecture

Nov 19 Lecture 12: Service Supply Chain

Nov 26 Guest Lecture: Todd Neumann

Nov 26 Lecture 13: Service Economics

Dec 3 Lecture 14: Service Value Creation

Dec 10 Lecture15: Service Innovation and Service Science

Paul P. Maglio
Associate Adjunct Professor
Cognitive Science Program
University of California, Merced
Merced, CA USA 95344
email: pmaglio at ucmerced.edu